It is sometimes the case that when Capgemini’s involvement in a Service Engagement ceases, there are certain aspects of knowledge that were identified and managed during the Service Engagement that need to be transferred.

When the services are to be delivered by another organization, irrespective of who is responsible for the ongoing management of knowledge, the Engagement Manager should develop a Knowledge Transfer Plan that defines what knowledge the Service Engagement has identified and how and when the transfer will take place. This document will also identify the relevant knowledge objects and any supporting information and documentation needed for the effective transfer of.

The Knowledge Transfer Plan is produced by tailoring the standard approach, using relevant tailoring guidelines to meet the specific needs of the Service Engagement and Client.